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Member Outreach FAQs

How often will I receive calls from a health coach when participating in the Health Coaching program?

The average call frequency is every 4-6 weeks. The number of advising sessions may vary based on program type as well as member health needs and preferences. Typically, a 12-month program consists of an average of 6-8 advising sessions and a 6-month program consists of an average of 3-4 advising sessions over the program period.

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